Reference

What You Agree To When You Use Betnga

These terms set out your rights and responsibilities when you open an account and use our platform. Access and eligibility depend on your local law and the regions we support — if you are unsure whether this applies to you, check before proceeding.

Account holders onlyLocal law appliesbKash, Nagad, Rocket coveredLast updated on this pageContact us for any query
Betnga What You Agree To When You Use Betnga
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a formal query about your account rights, our support team handles it directly. You can reach us through live chat inside your account dashboard, by email for written records, or via our Bangladesh-based support line during operating hours. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat icon in your account dashboard. Available during support hours for account and terms queries including wallet verification questions.
Email Support Send your query in writing for a documented response. Useful for formal terms questions, account disputes or wallet ownership clarifications.
Help Centre Our help pages cover common account questions including how bKash, Nagad and Rocket transactions are handled under these terms.
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

We take your account data seriously. Your bKash, Nagad or Rocket wallet number is stored against your account record and used only for transaction verification and withdrawal processing — never shared with third parties outside of what payment processing requires. Your login is secured with OTP verification tied to your registered mobile number, and we log session activity so unusual access attempts can be flagged. You can request a summary of the data we hold on your account at any time by contacting support.

Wallet Verification

Your registered bKash, Nagad or Rocket number is verified before any withdrawal is processed. This step protects your balance from unauthorised access requests.

OTP Login Security

Every login session uses a one-time password sent to your registered mobile number. If you did not request a login, contact support immediately and change your credentials.

Data You Can Access

You can ask us what account data we hold, including transaction records and wallet details. Send a written request to support and we will respond within the timeframe required.

Account Closure

You can close your account at any time by contacting support. We retain transaction records as required, but your active profile and wallet linkage are deactivated on request.

Common Questions About Our Terms

These are the questions we get most often about how our terms work in practice. If your question is not here, reach out via live chat or email.

These terms apply to anyone who opens an account with us. Access depends on your local law and eligible region — use your account only where it is lawful to do so.

No. Your deposit wallet must be registered in your own name. Nagad, bKash and Rocket accounts linked to a different person will not be accepted for withdrawals.

Operating duplicate accounts is not allowed. If we identify two accounts linked to the same wallet or device, we may suspend both pending a review. Only one active account per person.

We post the updated terms on this page with a revised date. Continuing to use your account after a change means you accept it. Check this page if you have not visited in a while.

Yes. Contact our support team by email with your account details and request. We will confirm what transaction and wallet records we hold and provide them within the applicable timeframe.

If you do not accept the terms, withdraw your balance and contact support to close your account. Continued use of the account means the terms apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.