Reference

Privacy policy for your Betnga account

We collect account information when you register, deposit via bKash, Nagad or Rocket, and play in our lobby. This policy explains what we gather, how we protect it, and your rights to access or delete your data.

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Betnga Privacy policy for your Betnga account
DATA HANDLING

How we protect your information and respect your choices

Privacy on Betnga comes down to four pillars: we encrypt data in transit and at rest, we limit access to payment details internally, we give you control over marketing preferences and data retention, and we comply with financial record-keeping rules in the regions where we operate. Every withdrawal is verified against the mobile number and wallet account you registered, so even if someone accesses your login they cannot redirect funds without passing that check.

Secure payment wallet handling

When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount but we never store your wallet PIN or password. Your wallet credentials stay with the payment provider; we only receive confirmation that the transfer completed. Withdrawals go back to the same wallet number you deposited from unless you update it through verified support contact.

Cookie use and tracking

We use session cookies to keep you logged in, remember your preferred language and track which games you open so we can surface popular titles on the lobby home screen. You can block third-party cookies in your browser settings without breaking core account functions; only session cookies are required to stay logged in and navigate the cashier.

Data retention and deletion

We keep account records and transaction logs for the period required by financial regulation, typically several years from your last activity. Once that retention window closes and your account has been inactive, we delete personal details except aggregated, anonymised statistics. You can request early deletion by contacting support; we will close your account and erase data not required by law.

Your rights and choices

You have the right to access the data we hold, request correction of errors, withdraw consent for marketing messages, and delete your account. Contact support through live chat or email with your request; we will verify your identity using the mobile number and account username on file, then process your request within a few business days and confirm when it is complete.

PRIVACY CONTACT

How to reach us about your data and privacy requests

If you want to see what information we hold, correct something in your profile, or delete your account entirely, our support team handles every request directly. Live chat is the fastest path during business hours; email works for detailed requests where you want a written record. We respond to data-access requests within a few business days and walk you through each step.

Live chat for quick questions Open the chat icon in the bottom corner of any page when you are logged in. Tell the agent you need help with a privacy or data request and they will pull your account details securely.
Email for formal data requests Send your request to our support email from the address you registered with. Include your account username and describe what you need—access to your data, correction of a detail, or account deletion.
Account settings for basic updates You can change your password, mobile number and notification preferences directly in account settings without contacting support.

Common questions about data and privacy on Betnga

We collect your mobile number, account username, password hash, date of birth to confirm age eligibility, and your payment wallet details when you make your first bKash, Nagad or Rocket deposit. We also log your IP address and device type to detect duplicate accounts and prevent fraud.

We share transaction details with our payment processor to clear bKash, Nagad and Rocket deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. If required by financial regulation or a legal order in our operating jurisdiction, we may disclose records to authorities.

Contact support via live chat or email with your account username and registered mobile number. We will verify your identity, then send you a file containing your profile details, transaction history, game-play logs and any marketing preferences within two business days.

Yes. Open a live chat or send an email requesting account closure and data deletion. We will verify your identity, close your account, withdraw any remaining balance to your registered wallet, then delete personal details not required by financial record-keeping law. The process completes within a few business days.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to track which games are opened most often. You can block third-party and analytics cookies in your browser without losing access to the lobby or cashier; only session cookies are essential.

We store your wallet account number and transaction references but never your PIN or password. All payment data is encrypted in transit using SSL and at rest on our servers. Withdrawals are verified against the mobile number and wallet you registered, so even if someone logs into your account they cannot redirect funds without passing that check.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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